Crisis Management Training

Training Summary

Certificate: No Certification

Duration: 1 Day

Course Delivery: Classroom / Virtual

Language: English

Credits: 8

Training Highlights

  • High quality training from Certified & Industry Experts
  • Earn 8 PDUs and 8 SEU’s
  • Course Completion Certificates
  • Reimbursement guaranteed if the training is not satisfied
  • Extensive documentation provided

Our approach is both practical and inspirational.Our training is carefully designed and tested to develop the key skills and confidence needed while being highly participatory and fun

Course Overview

Structures, processes and plans are essential elements of an organisation’s crisis preparedness. But it is people who actually manage the crisis. Crisis-ready organisations need crisis leaders, facilitators, spokespeople and key team members who are trained and ready to perform vital roles in the most challenging of circumstances.

Course Description See Below

Course Description:

Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.
With our Crisis Management workshop your participants will understand that a crisis can occur any time. They will develop skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.

Course Outline:

Module One: Crisis

●     Internal Risks
●     External Risks
●     Aggression
●     Violence
●     Case Study
●     Module One: Review Questions
Module Two: Workplace Violence

●     Threats
●     Damage
●     Psychological Acts
●     Physical Acts
●     Case Study
●     Module Two: Review Questions
Module Three: Myths

●     Violence Just Happens
●     It Is Uncommon
●     Problems Will Solve Themselves
●     It Is Not Possible to Prevent Violence
●     Case Study
●     Module Three: Review Questions
Module Four: Escalation

●     Threats
●     Stalking and Bullying
●     Injury
●     Death
●     Case Study
●     Module Four: Review Questions
Module Five: Concerning Behaviors

●     Disruptive
●     Emotional Abuse
●     Causes Anxiety
●     Examples of Behavior
●     Case Study
●     Module Five: Review Questions
Module Six: Domestic Violence Indicators

●     Disruptive Calls
●     Poor Concentration
●     Bruising
●     Absences
●     Case Study
●     Module Six: Review Questions
Module Seven: Triggers of Workplace Violence

●     Reprimands and Terminations
●     Financial Strain
●     Loss of Loved One
●     Perceived Slights
●     Case Study
●     Module Seven: Review Questions
Module Eight: Conflict Dangers

●     Triggers
●     Action Point
●     Flashpoint
●     Identify
●     Case Study
●     Module Eight: Review Questions
Module Nine: Response

●     Note Areas of Concern
●     Discuss It
●     Report It
●     Report Extreme Cases to HR/Tip Line
●     Case Study
●     Module Nine: Review Questions
Module Ten: Strategies

●     Policies
●     Programs
●     Emergency Procedures
●     Train Employees
●     Case Study
●     Module Ten: Review Questions
Module Eleven: Wrapping Up

●     Words from the Wise
●     Review of Parking Lot
●     Lessons Learned
●     Completion of Action Plans and Evaluations
Learning Objectives:

By the end of the course, participants will be able to:

●     Understand Crisis Management and its preferred framework for the private and public sectors
●     Understand escalation of incident to crisis to disaster
●     Understand Civil Defence responsibilities
●     Apply effective crisis management tools and techniques for when an organization is under pressure
●     Develop an effective stakeholder management plan for use in a crisis
●     Identify measures that would improve their organizations' crisis management capabilities
Once after the training you receive course completion certificate from Mangates
Anybody who is interested in learning Crisis Management Skills
What Does Mangates provide me on the day of the course?

We provide Course Materials, Course Completion Certificate and Refreshements

What experience does Instructor has?

All our Instructors are Certified & Industry Experts and they have years of experience in teaching Agile Courses

What Does Mangates provide me on the day of the course?

We provide Course Materials, Course Completion Certificate and Refreshements

What experience does Instructor has?

All our Instructors are Certified & Industry Experts and they have years of experience in teaching Agile Courses

Does this course includes exam?

This course does not include exams as this is non-certifications course. once after the training we provide course completion certificate with each credit per hour (SEU,s or PDU’s)


We have most experienced trainers in the Industry. Our Trainers are highly skilled in their subject areas and are uniquely positioned to provide participants with deep industry experience. They are motivated to transfer knowledge through practical support post and pre-training to provide participants with additional support outside the classroom.

Samir Chibber CST

Ashesh SPC4

Armen Pashkam SPC4

Abrar SPC4


All of our instructors are recognized experts in their fields with hands-on experience on the topics they teach. We combine proven adult educational training methods with leading-edge industry expertise to provide you an exceptional training experience. Every instructor must meet rigorous standards with the proven background in their given field of expertise. It is the difference that our customers covet and participant appreciates at the completion of the course.


Students will receive a course manual with presentation slides and reference materials.

ALL of our instructors, share with you over Real experience, case studies, stories, and examples.

We provide Continuing Support beyond the class with Free Coaching and Mentoring

Training Platforms

Flexibility is what we provide in order to take your career to the next level. Lets you get out and take the training on your convenient place and on your convenient time. Any of our Classroom courses can be delivered on-site at your workplace or a place of you choose.

Classroom Training

Social Interaction

Audio, Visual and Beyond

Instructor vs. Learner Focused

Virtual Training


Flexible Learning

Practical and Proven

Corporate Training

Save Valuable Time and Money

Customized Course Content

On Your Preferred Date & Time

Our Happy Customers

It's always great to hear from customers as it helps us find out if what we are doing is right and to continue to develop our Training and services in line with what our customers need. Below are just a few of the comments we've recently received from Our Participants

Good Focus on Knowledge Areas
Best Support Team and Best Instructor, Great Learning
Excellent Teaching, Real world Examples

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Our Clients

Just some of the leading brands that trust Mangates