Emotional Intelligence Training

Training Summary

Certificate: No Certification

Duration: 1 Day

Course Delivery: Classroom / Virtual

Language: English

Credits: 8

Training Highlights

  • High quality training from Certified & Industry Experts
  • Earn 8 PDUs and 8 SEU’s
  • Course Completion Certificates
  • Reimbursement guaranteed if the training is not satisfied
  • Extensive documentation provided

Our approach is both practical and inspirational.Our training is carefully designed and tested to develop the key skills and confidence needed while being highly participatory and fun

Course Overview

Why do smart people fail? Why do technically brilliant individuals have trouble managing others and collaborating on a team? It is not because they lack intelligence or technical skills. Far from it. What they lack is a critical level of Emotional Intelligence (EI) and the ability to manage their own emotions and others’ when they are under pressure.

Course Description See Below

Course Description:

Emotional intelligence describes the ability to understand one"s own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.
With our Emotional Intelligence workshop your participants will gain a better understanding of self-management and self-awareness. This in turn will give them better insight and control over their actions and emotions. With a greater understanding of emotions your participant"s will experience a positive impact on their professional and personal lives.

Course Outline:

Module One:What is Emotional Intelligence

●     Self Management
●     Self Awareness
●     Self Regulation
●     Self Motivation
●     Empathy
Module Two:Four Skills in Emotional Intelligence

●     How to Accurately Perceive Emotions
●     Use Emotions to Facilitate Thinking
●     Understand Emotional Meanings
●     Manage Emotions
Module Three:Verbal Communication Skills

●     Focused Listening
●     Asking Questions
●     Communicating with Flexibility and Authenticity
Module Four:Non-Verbal Communication Skills

●     Body Language
●     The Signals You Send to Others
●     It"s Not What You Say, It"s How You Say It
Module Five:Social Management and Responsibility

●     Benefits of Emotional Intelligence
●     Articulate your Emotions Using Language.
Module Six:Tools to Regulate Your Emotions

●     Seeing the Other Side
●     Self Management and Self Awareness
●     Giving in Without Giving Up
Module Seven:Gaining Control

●     Using Coping Thoughts
●     Using Relaxation Techniques
●     Bringing it All Together
Module Eight:Business Practices (I)

●     Understand Emotions and How to Manage Them in the Workplace
●     Role of Emotional Intelligence at Work
●     Disagreeing Constructively
Module Nine:Business Practices (II)

●     Optimism
●     Pessimism
●     The Balance Between Optimism & Pessimism
Module Ten:Making an Impact

●     Creating a Powerful First Impression
●     Assessing a Situation
●     Being Zealous without Being Offensive
Module Eleven:Wrapping Up

●     Words from the Wise
●     Review of Parking Lot
●     Lessons Learned
●     Completion of Action Plans and Evaluations
Learning Objectives:

●     Understand Emotional Intelligence competency framework.
●     Assess and understand current Emotional Intelligence level.
●     Understand technique for being highly positive and energetic.
●     Understand how emotions can influence thoughts, goals, relationships, decision making ability, etc.
●     Undertsand importance of high expectations and pressure and how to go through it.
●     Understand how to be emotionally strong person, who can handle emotions.
●     Understand how to be a responsible person, who do not beleive in blame/complain.
●     Understand techniques to develop your emotional intelligence on the job.
Once after the training you receive course completion certificate from Mangates
Anybody who is interested in learning Emotional Intelligence Skills
What Does Mangates provide me on the day of the course?

We provide Course Materials, Course Completion Certificate and Refreshements

What experience does Instructor has?

All our Instructors are Certified & Industry Experts and they have years of experience in teaching Agile Courses

What Does Mangates provide me on the day of the course?

We provide Course Materials, Course Completion Certificate and Refreshements

What experience does Instructor has?

All our Instructors are Certified & Industry Experts and they have years of experience in teaching Agile Courses

Does this course includes exam?

This course does not include exams as this is non-certifications course. once after the training we provide course completion certificate with each credit per hour (SEU,s or PDU’s)


We have most experienced trainers in the Industry. Our Trainers are highly skilled in their subject areas and are uniquely positioned to provide participants with deep industry experience. They are motivated to transfer knowledge through practical support post and pre-training to provide participants with additional support outside the classroom.

Samir Chibber CST

Ashesh SPC4

Armen Pashkam SPC4

Abrar SPC4


All of our instructors are recognized experts in their fields with hands-on experience on the topics they teach. We combine proven adult educational training methods with leading-edge industry expertise to provide you an exceptional training experience. Every instructor must meet rigorous standards with the proven background in their given field of expertise. It is the difference that our customers covet and participant appreciates at the completion of the course.


Students will receive a course manual with presentation slides and reference materials.

ALL of our instructors, share with you over Real experience, case studies, stories, and examples.

We provide Continuing Support beyond the class with Free Coaching and Mentoring

Training Platforms

Flexibility is what we provide in order to take your career to the next level. Lets you get out and take the training on your convenient place and on your convenient time. Any of our Classroom courses can be delivered on-site at your workplace or a place of you choose.

Classroom Training

Social Interaction

Audio, Visual and Beyond

Instructor vs. Learner Focused

Virtual Training


Flexible Learning

Practical and Proven

Corporate Training

Save Valuable Time and Money

Customized Course Content

On Your Preferred Date & Time

Our Happy Customers

It's always great to hear from customers as it helps us find out if what we are doing is right and to continue to develop our Training and services in line with what our customers need. Below are just a few of the comments we've recently received from Our Participants

Good Focus on Knowledge Areas
Best Support Team and Best Instructor, Great Learning
Excellent Teaching, Real world Examples

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Our Clients

Just some of the leading brands that trust Mangates